TO ALL OF OUR AMAZING CLIENTS

Firstly, the Moose House Of Hair Team would like to thank you all for your support and patience during the last couple of years. We hope you and your families are continuing to keep safe and well.

Some of our safety measures have been revised and updated to fall in line with the new Government guidelines so please take your time to read our amended guidelines and policies.

Please read and follow our guidelines and new policies.

MAKING AN APPOINTMENT:

You can make an appointment by calling the salon on 01858289486. We will not be accepting booking requests through our social channels.

If you need to contact the salon after we have closed, you can do this by emailing salon@moosehouseofhair.co.uk

At the time of booking, you may be asked more questions than normal, this is to help us manage your appointment times and schedule in other bookings.

To secure an appointment you will be asked to pay a booking fee. This applies to new clients, bookings for services with a duration of over 2 hours, and for clients that have previously NO SHOWED an appointment and have had a LATE CANCELLATION flag up on their account.

This is to ensure the salon can run smoothly with minimal No Shows and Late Cancellations.

When speaking to a team member, please have your diary ready as we may have limited availability at the time of your call and alternative dates and times may be offered. Whilst we will do our best to accommodate your requests we advise booking well in advance as our appointments are heavily prescribed to.

Our online booking system is active for Moose Cutting Services ONLY. 

All bookings made online will be asked automatically to pay a booking fee before completing a booking request.

ALLERGY ALERT TESTING (SKIN TESTING)

Due to new legislation starting in 2021, we have to now Allergy Alert Test EVERYONE before performing any colour services. Whilst this may be frustrating and an inconvenience for some. We have to be seen following Health and Safety protocol.

With the Vaccine being rolled out across the UK and COVID-19 playing havoc with people’s senses, these new legislations are for your safety and wellbeing.

Before you turn up to your colour appointment, you must have had an Allergy Alert Test a minimum of 48hours prior to your visit.

At the time of booking, you will be advised to come to the salon for a test. Failure or refusal to have an Allergy Alert Test will result in booking being canceled and forfeit your pre-paid fee/deposit.

Please read our Responsible Colour Policy to familiarise yourself with our new protocol.

ARRIVAL TO THE SALON:

We will be continuing to thoroughly clean and sanitise each section before your arrival. Please show up to your appointment on time and lateness will not be tolerated for compassion to our other clients.

If you arrive early for your appointment, you will be kindly asked to sit in the waiting area until our other client departs. Please show up to your appointment alone where possible to keep the waiting area clear for other clients.

We will be serving Teas, coffee and a selection of cold beverages for you to enjoy whilst in the salon. Magazines will also be available for you to read.

Terms and Conditions

• The booking fee/deposit will be deducted against your salon visit and is non-refundable. You forfeit your deposit for late cancellations, extreme late arrivals, or no shows/missed appointments.
• You can reschedule your appointment 48 hrs prior to your visit and your booking fee/deposit will move to your next booking.
• We kindly ask you to arrive on time.
• Hand sanitisers are available in the salon and must be used on entering the salon, after taking off any coats or layers of clothing and UPON leaving the salon.
• All equipment will be sterilised prior to use
• It is possible for you to purchase your Balmain Hair Couture products as normal
• Where possible we will be respecting social distancing rules within the salon.

We are committed to the health and safety of your clients and the wellbeing of our team.

Thank you for your continued love and support. We have missed you and our team can’t wait to see you all again.

Many thanks

Moose House Of Hair Team ❤️